Checking in with Eurotubes
By Kandace Brigleb
in Our Work
Sometimes the best feedback arrives unexpectedly. When we sat down with Eddie and Izzy from Eurotubes recently to discuss their new site, they mentioned something that interesting: they'd been humming along nicely and hadn't even announced the redesign yet.
"People are just kind of stumbling into it," Eddie told us, describing how customers discovering the new site organically have been offering unsolicited praise. "By and large, everybody's just kind of blown away."
The Quiet Revolution
There's something beautifully honest about this soft launch approach. No fanfare, no email blast, no social media campaign. Instead, musicians searching for tubes, landing on the site, and finding themselves pleasantly surprised by what they discover. The aesthetic, the usability, the fact that search actually exists now (after a decade without it).
"First off, there was no search" on the old site, Eddie emphasized. "That's just night and day. I use it all the time. When I'm working with a customer, I need to find a piece of information, I use the search."
The Order of Magnitude Shift
The phrase that resonated most from our conversation was Eddie's assessment of their operational improvement: "We're already an order of magnitude better."
This isn't incremental improvement. It's transformation. From multiple clicks to process an order to streamlined batch processing. From zero inventory tracking to full QuickBooks integration. From a multi-page checkout maze to a single, elegant page.
For context: this is a business managing 780 products with over 15,000 variations. The scale alone would break most systems. Instead, theirs sings.
The new Eurotubes site has been live for a few months now, quietly serving musicians who care about their tone. We're proud to have been a part of a project that speaks for itself, one blown-away customer at a time.