We dig in before we design.
Every project starts the same way: we listen. Before we design anything, we learn who you are, what makes your business tick, and who you're trying to reach.
Discovery & research
We start by understanding your business, your customers, and your competitive landscape. Everything we design builds on what we learn here.
Brand strategy & identity
Naming. Story and voice. Logo and visual identity. Brand guidelines your team can actually use. We build brand systems that hold together across every touchpoint.
Web & e-commerce
Custom websites, Shopify, WooCommerce. We've built them all, including complex product catalogs with thousands of SKUs. We handle the whole ecosystem: website, integrations, apps, transactional emails, subscription flows, fulfillment integration, and so on.
Packaging & assets
Coffee packaging, print collateral, trade show materials. The physical assets that introduce your brand to the world. We work with your production constraints and make sure what we design can actually get made.
Specialty coffee experts
We've worked at every level of the coffee supply chain: importers, roasters, decaffeinators, espresso machine makers, and the cafés that pull the shots. Twenty years in, we know the terminology, the workflows, and the relationships. You won't spend the first month teaching us your industry. We speak your language from day one.
Questions we hear often
What kinds of businesses do you usually work with?
Specialty coffee has been our center of gravity for twenty years. Roasters, retailers, importers, equipment manufacturers, green coffee traders. We've worked with Stumptown, La Marzocco, Ritual, and Swiss Water, and plenty of smaller roasters along the way. We also work outside coffee, especially with nonprofits, trades, and independent retailers. Industry matters less to us than whether our partner cares about the work.
Do we have to be a coffee company to work with you?
No. Most of our clients are in coffee because that's where our receipts are, but we've done good work for nonprofits, service businesses, and independent retailers outside the coffee world. If you're a business owner who cares about your story and voice, we can help.
How long does a project take?
Brand projects typically run eight to sixteen weeks, depending on scope. A website build is usually twelve to twenty weeks. A packaging refresh can happen in four to eight.
What happens after the site launches?
We stick around. Most projects include a three-month optimization phase after launch, and most clients stay on a care plan after that. Ray keeps the site fast, secure, and accessible; Kandace keeps the copy current and in your voice.