{"id":6157,"date":"2012-02-21T07:35:34","date_gmt":"2012-02-21T15:35:34","guid":{"rendered":"\/?p=6157"},"modified":"2022-05-18T15:12:11","modified_gmt":"2022-05-18T22:12:11","slug":"wp-engine-hosting-blues","status":"publish","type":"post","link":"https:\/\/needmoredesigns.com\/wp-engine-hosting-blues\/","title":{"rendered":"WP Engine Hosting Blues"},"content":{"rendered":"
A week ago, we walked into what can only be described as every website owner’s worst nightmare, the dreaded malware warning. Warning: Visiting this site may harm your computer!\u00a0<\/em>How could we have gotten to this point?<\/p>\n We have had a website for over 8 years now without such an incident occurring. Then, a couple weeks ago, we made the decision to move the Needmore website to fancy, fully hosted hosting package at\u00a0WP Engine<\/a>. (We were seduced by claim of lightening fast,\u00a0secure<\/a>\u00a0hosting.) Their motto is:\u00a0The buck stops with us<\/strong>\u00a0and we take that responsibility very seriously.\u00a0<\/em>These are big words, but unfortunately not at all what we experienced when our website was hacked.<\/p>\n <\/p>\n …silence…\u00a0<\/em><\/p>\n …silence…<\/em><\/p>\n We made the right move pulling our website. By the end of the day, Google approved our site again and began allowing visitors. By the morning of the 15th, all warnings were removed from search engines and our website doesn’t appear to have suffered any loss of ranking.<\/p>\n This situation reminds us of the importance of proper and sincere communication. It is a fact of life online: websites do get hacked. (Not often, in the grander scheme of things, but it does happen.) There were no obvious issues with our website that would have suggested an easy prey; our passwords were secure and our plug-ins and WordPress version were up-to-date. It would be easy to point to the new host as the culprit. However,\u00a0it could still have been a fluke that ours was hacked only after we switched to WP Engine. \u00a0We’ll never know.<\/p>\n Regardless of why the site was hacked, our experience post-incident was extremely frustration. It is entirely possible that the WP Engine team was furiously working on restoring our website for the 24+ hours it was compromised. Unfortunately, if they were, it wasn’t presented to us as such. Instead, we only knew that emails had been sent or someone had been alerted. Had anyone, at any time, given us the the impression that our situation was a priority, we would have felt much more at ease. Instead, we were forced to take a strong lead role in nudging them along on the most basic of tasks. And, in the end, we had to pull our site and fix the situation ourselves. This all could have been avoided by good communication from WP Engine.<\/p>\n Finally, as we attempted to have our account canceled, they actually showed their first sincere interest in how we felt as customers: “We would be very interested to know why you would like to cancel. Was there something that we could have improved in order for you to stay with us?”<\/p>\n Oh dear.<\/p>\n","protected":false},"excerpt":{"rendered":" A week ago, we walked into what can only be described as every website owner’s worst nightmare.<\/p>\n","protected":false},"author":3,"featured_media":6167,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[18,205,47],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/needmoredesigns.com\/wp-content\/uploads\/2012\/02\/Screen-Shot-2012-02-13-at-8.24.14-AM.png","_links":{"self":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts\/6157"}],"collection":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/comments?post=6157"}],"version-history":[{"count":0,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts\/6157\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/media\/6167"}],"wp:attachment":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/media?parent=6157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/categories?post=6157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/tags?post=6157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Feb 13th<\/h3>\n
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February 14th<\/h3>\n
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