<\/a><\/p>\nAnd then, we waited.<\/p>\n
Still, silence.<\/em><\/p>\nIt was at this time, a full week since I had received a client survey, that I deduced that not only was the link findable, but that a record number of people were filling out our client survey, especially after it was even more apparent on the home page. Unfortunately, I wasn’t getting the notices from the new system!<\/em> We’ve since addressed all issues, and the form is working correctly, but the damage had been done.<\/p>\nA few people had taken their valuable time to fill out our survey, and hadn’t heard back from me in over a week. I can only imagine the frustration these folks felt. Once I realized our error, \u00a0I quickly contacted each of these individuals and explained the snafu. This could have been the end of the story and I could have convinced myself that it didn’t turn out to be that big of an error. But, this wasn’t the case.<\/p>\n
We did, without question, loose the opportunity to work on at least<\/em> one project that was otherwise perfectly suited to our aesthetic and interests; we were head to head with another firm and lost the bid because of our initial response time. (I’m not<\/em> just guessing here, the potential client was kind enough to debrief us on the selection process.)<\/p>\nI consider this a painful lesson learned and one that we don’t plan to repeat. If things don’t seem quite right, go to the source first and figure out the issue. Immediately. Ask yourself straight away: is it plugged in?<\/p>\n
Trust us, it’s worth the effort.<\/p>\n","protected":false},"excerpt":{"rendered":"
We’ve taken a fair amount of time, over the years, to focus on how we meet and get to know potential clients.<\/p>\n","protected":false},"author":3,"featured_media":4255,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[18],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/needmoredesigns.com\/wp-content\/uploads\/2011\/01\/needmore-designs-studio.jpg","_links":{"self":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts\/3309"}],"collection":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/comments?post=3309"}],"version-history":[{"count":0,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/posts\/3309\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/media\/4255"}],"wp:attachment":[{"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/media?parent=3309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/categories?post=3309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/needmoredesigns.com\/wp-json\/wp\/v2\/tags?post=3309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}