{"id":1726,"date":"2007-07-18T13:11:01","date_gmt":"2007-07-18T21:11:01","guid":{"rendered":"http:\/\/localhost\/happy-thoughts-onlyplease"},"modified":"2017-01-20T13:35:38","modified_gmt":"2017-01-20T21:35:38","slug":"happy-thoughts-onlyplease","status":"publish","type":"post","link":"https:\/\/needmoredesigns.com\/happy-thoughts-onlyplease\/","title":{"rendered":"Happy Thoughts Only, Please"},"content":{"rendered":"
I had the oddest experiences with AT&T today. I phoned them to adjust our iPhone plan (1500 text messages is way over our need). At the end of my conversation with a customer service rep, I was asked how I would rate my satisfaction with the phone call. This wasn\u2019t an automated survey; I was to verbally tell the person I had been talking to my rating. The service went well and I was happy to give a good rating, but was doubtful I would feel comfortable rating someone poorly over the phone.<\/p>\n
It doesn\u2019t appear AT&T is interested in the poor ratings anyhow. Coincidentally, I phoned the same division at AT&T earlier today. I had such a difficult time making changes with them that I decided to wait to make plan changes until later, when I could call back and try to get a new representative. During this unpleasant call, I was not asked to rate our conversation.<\/p>\n