I’ve been looking into e-commerce for a client lately, and one of the companies I’ve looked at is “Monster Commerce.” Their offerings seem reasonable, so I filled out their contact form on their website a few days ago with some of my specific questions, asking them to email me a reply, so that I can in turn answer questions for my client.

Imagine my surprise when I finally received not a response to my question, but rather an email offer to waive my setup fee if I sign up by 5PM Friday. That’s all well and good, but having not answered my question, it does kind of seem like they’re trying to rush the sale without providing decent service. Bad idea, guys.

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